Support
Something went wrong? The answers below solve most questions. If not, write to us; we usually reply within 2 business days.
Write to us
About the game, purchases or privacy. You can write in English or Turkish.
Frequently asked questions
A purchase is missing / I want to restore on a new phone
In the game, tap Settings > About > Restore purchases. You must be signed in with the Apple ID or Google account you bought with. One-time items such as “No Ads” and bundles come back; spent (consumable) items such as coins cannot be restored.
If you were charged but didn't get the item: close and reopen the game, check your internet connection and try restoring again. If it's still missing, write to us with the store receipt (order number).
My progress is gone
There is no account or login, so your playable progress is stored on your device. Your anonymous player profile is also saved to the cloud for statistics (summary info such as highest level, stars and coins), but this is not a backup or cloud save and does not move your progress to another device. Deleting the app, clearing its data or resetting the phone erases your progress, and unfortunately we can't bring it back.
When switching phones, an iCloud or Google device backup may carry the app data over in some cases, but we can't guarantee it. One-time purchases can always be recovered with Restore purchases.
Notifications don't arrive (or arrive too often)
The game asks for notification permission after you pass level 3. If you declined, you can turn them on in your device settings: iOS: Settings > Notifications > Sushi Belt · Android: Settings > Apps > Sushi Belt > Notifications.
Reminders come at most once a day, never between 22:00 and 09:00, and never while you are playing. You can choose each kind in the game's settings; Focus / Do Not Disturb can also hide them.
Why does the game need the internet?
Sushi Belt is free and supported by ads, so levels start while you are online. If the connection drops, the game waits where you left off and continues once you're back online.
How do I remove ads?
The No Ads item in the shop permanently turns off the interstitial ads between levels. Rewarded ads are always optional: skip them and you lose nothing.
I want to change my nickname or age range
You can change your nickname and avatar on the profile screen (the first change is free). The age range is currently asked only during the first setup and can't be changed in the game; to change it you would need to clear the game data and start over (which also erases progress). If you picked the wrong one, let us know and we'll take it into account for future updates.
I found a bug
Thank you! It helps a lot if you include: phone model, OS version (iOS / Android), game version (Settings > About), which level it happened on and, if possible, a screenshot.
How do I delete my data?
Data on your device: uninstall the app and all game data on your device is removed. This does not delete your anonymous player profile in the cloud.
Cloud profile and analytics data: e-mail support@zexusgames.com with “Please delete my data”. If the game's settings show your player id, include it; otherwise send your nickname, platform (iOS / Android) and roughly when you installed the game. We delete your profile and request deletion of your analytics data within 30 days. See the privacy policy for details.